What is an integrated care centre?

We face an increasing demand on health services. The population is ageing and we are seeing a significant increase in the number of people with long-term conditions – for example, heart disease, diabetes and hypertension (high blood pressure). Making minor adjustments to the way people are treated will not achieve the scale and pace of change needed to create a healthier Hull. We need to take a more innovative approach in the way that health and social care services work together in the community. Our vision is for a new community-based approach to significantly reduce unplanned (urgent) admissions to hospital for older patients. People will receive assessment, treatment and support in a comfortable and relaxed environment. The Integrated Care Centre will enable a range of community services to work in a more co-ordinated way around needs of older people with long term health conditions. This could include NHS services like GPs and community nurses, social care, residential care homes, social housing, voluntary groups and charities. A comprehensive range of physical rehabilitation* and reablement** services ‘under one roof’ will aim to reduce the time older patients spend in hospital while services are co-ordinated to ensure they are properly supported when returning home. Patients will be referred to the centre by their GP, community or hospital team and will normally be assessed and treated on a day-case basis. The centre will be open seven days a week.

The Integrated Care Centre could offer:

  • Rapid access assessment unit to see a senior doctor
  • Diagnostics services including X-ray and ultrasound
  • Services to support long term conditions such as diabetes and chronic obstructive pulmonary disease (COPD).
  • Rehabilitation and reablement (gym facilities)
  • Physiotherapy
  • Occupational therapy
  • Podiatry
  • Clinic appointments with hospital specialists
  • Services offered by the voluntary sector
  • Multi-agency team to support people in their own homes
  • Adult social care services

Councillor Helena Spencer, Hull City Council, Portfolio holder for prevention and safeguarding adults:The new Integrated Care Centre brings together housing, health, social care and the voluntary sector to enable people to have a safe reintroduction back into their own community. “People will have more control over their lives, involvement in their own care and choice over their treatment. This supportive care helps them to recover from illness and to regain their independence and confidently return to their own homes.”

*Physical rehabilitation is therapy to restore functions to support independent living

**Reablement is the short term support provided by health and social care services to help people after a period in hospital to learn or re-learn the activities they need for everyday life.