Confidential help and advice

patient relations service.
patient relations service.







NHS Hull Clinical Commissioning Group (CCG) welcomes feedback from patients, families and carers. If you have a complaint about a service, it is advised you contact the service directly in the first instance to make a complaint.

The Patient Relations Service, formerly known as Patient Advice and Liaison Service (PALS), will manage complaints, concerns and compliments on behalf of NHS Hull CCG for services that they commission, which includes local community services and local hospital services.

Hull CCG Patient Relations Service can be contacted at the following:

Patient Relations
Health House
Grange Park Lane
East Yorkshire
HU10 6DT

Tel: 01482 335409


Some complaints and concerns have become the responsibility of NHS England, this includes complaints about GPs, Dentists and Pharmacists. The NHS Hull CCG Patient Relations Service will be able to advise you if your enquiry needs to be directed to NHS England.

NHS England can be contacted at the following:

NHS England
PO Box 16738
Redditch B97 9PT

Tel: 0300 311 22 33 (Monday-Friday 8am-6pm, excluding Bank Holidays)


Healthwatch Hull is a new independent voice for the people of Hull, helping to shape, challenge and improve local health and social care services. This new service will enable people to share their views and concerns about their local health and social care services.

Healthwatch Hull
The Strand,
Beverley Road
Hull HU3 1XL

Tel: 0808 801 0386